Canadian Shipping and Returns
Shipping to Canada
We offer at-cost shipping via the USPS/Canada Post to Canada. Regrettably, we are unable to provide discounted shipping for international orders due to the cost of shipping.
Canadian orders will ship via the method chosen at checkout. These methods are:
- First Class International: 11-20 business days after fulfillment
- Priority Mail International: 6-10 business days after fulfillment
All shipments to Canada may incur duty, excise, and handling fees that must be paid prior to releasing imported goods from the USA. These fees may include GST (General Sales Tax) and PST (Provincial Sales Tax) based on the declared value.
Regrettably, we cannot provide detail on potential taxes or fees and/or whether they will be required on your international purchase. You are responsible for paying these fees upon receipt of your item.
Any international orders returned to Pac Nor Westy unclaimed for non-payment of duty and excise tax will be refunded in the original form of payment minus the international shipping and processing fees paid.
Exchanges from Canada
We will gladly exchange your purchase for another size at your request within 45 days of purchase. To be eligible for an exchange, your original item must be unused and in the same condition that you received it.
Step one of your exchange is to email us at service@pacnorwesty.com. Be sure to include the following information:
- Your order number
- The item(s) in your original order you would like to exchange and the new size
We will verify if we have the exchange item/size in stock. If the item/size is not in stock, we will issue a refund for your purchase as outlined in our returns for refund policy.
We ask that our Canadian customers mail their exchange back to us at the address below using Canada Post. Upon receipt of your returned item, we will mail the exchanged item to you at no additional cost.
Exchanged items can be sent to:
PAC NOR WESTY RETURNS
P.O. BOX 664
LA CONNER, WA 98257
Returns for Refund from Canada
We gladly offer refunds on returns within 45 days of purchase. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Step one for your refund is to email us at service@pacnorwesty.com. Be sure to include the following information:
- Your order number
- The reason for your return
- Verification that your item is unused and in the same condition that you received it
We ask that our Canadian customers mail their returns back to us at the address below using Canada Post. Upon receipt of your returned item, we will issue a refund to your original form of payment.
Returned items can be sent to:
PAC NOR WESTY RETURNS
P.O. BOX 664
LA CONNER, WA 98257
Once your refund is processed, a credit will automatically be applied in your original form of payment. Depending on your banking institution, refunds usually process within 3-5 business days.
Please note that shipping charges are non-refundable.
If you have not received your refund within 7 business days of processing, please contact us at service@pacnorwesty.com.
Regrettably, with exception of defect, we cannot offer returns/exchanges on washed, worn, or used goods or any of the items mentioned below.
Seasonal and Holiday Items
With exception of defect, seasonal and holiday items are not eligible for return or exchange. These items end in a price of .90
Final Sale Items
Only regular or discounted items ending in a price of .99 or .95 may be returned or exchanged. Any item with a price ending in .97 is final sale. Final sale items are not eligible for return or exchange.
Discount Exclusions
Regrettably, the following items are not eligible for discount codes or coupons: Pendleton brand products or sale merchandise with a price ending in .99 or .97.